There are criticisms of chatbots that are worth reading, and some chatbot fails that can teach us a lesson on best practice. When I say the technology is ready, I mean it is ready for instrumental use.We as a society, and the technology itself, is not yet ready for full on human-machine hybrid living.
If you’re an author or a journalist you can certainly add in some personality or humour, and also suggest some topics or books that the user might like.
Whether you’re a fan of chatbots or not, they’re going to be part of your life.
You’ll see them on the Facebook pages of companies you follow, and you’ll come across them in a whole realm of obvious, and unexpected places.
This is just a simple business bot, so please do not feel guilty for naming yours.
Begin the conversation for the user, because they may not know what your bot is capable of or where to start.
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