Last July, he found out that he wasn't the only one getting the silent treatment.
Giving agents some level of autonomy and letting them show their personality creates a lot more memorable and pleasant customer service experiences.
Some of the most important are creativity and the ability to adapt and adjust the tone of the conversation.
"You can design a bot to fool fraud detection." But, in the case of a number of dating sites, developers aren't trying to weed out fake profiles — they are tirelessly writing scripts and algorithms to unleash more of them.
It’s the dirtiest secret of the $2 billion online dating business and it stretches far beyond Ashley Madison.
You will forget the robot-like agent in a heartbeat.
You will remember the agent that showed real personality and, for example, cracked a joke for a long time."And our bots would kick ass."he fact that AI con artists are up to such tricks isn't surprising or new.But what's truly phenomenal is the durability of this online hustle, and the millions of saps still falling for it.That's not entirely wrong – they will create a fairly sterile setting where everything goes according to their plan.Apart from the fact that the customer will rarely be amazed with the level of their customers support."They're not the only ones using fake profiles," says Marc Lesnick, organizer of i Date, the industry's largest trade show. in mechanical engineering design from Stanford, Conru is among the smartest and most respected people in the online dating business."It's definitely pervasive."have to to be careful of what I say," Andrew Conru, the founder and owner of Adult Friend Finder, tells me one morning in his corner office high above San Jose. Since he launched AFF in 1995, he's turned the site into a swinger-friendly empire that's discreetly mainstream — boasting over 30 million members who pay a month to find "sex hookups, online sex friends or hot fuck friends." But while Conru has enough millions to retire several times over, he's giving a rare interview to blow the whistle on the widespread use of sexbots in the business.Whether you know it or not, odds are you've encountered one. "The majority of the matches are often bots," says Satnam Narang, Symantec’s senior response manager. Keeping the automated personalities at bay has become a central challenge for software developers."It's really difficult to find them," says Ben Trenda, Are You Human's CEO.For AFF, bots are a cop out, though the appeal of building them is obvious enough to Conru."If I wanted to boost our revenue and move to the Cayman Islands, we could probably double our revenue simply by using bots," he says.